Business Support Analyst



  • Posted on May 14 2024
  • Midlothian, Texas, United States


Administration and Management

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Gerdau is the leading company in the production of long steel in the Americas and one of the major suppliers of specialty long steel in the world. With more than 45,000 employees, Gerdau has an installed capacity of more than 25 million metric tons of steel, and it is the largest recycler in Latin America, and around the world, it transforms millions of metric tons of scrap into steel every year.


Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 10 million metric tons of mill finished steel products. Through a vertically integrated network of mini-mills, scrap recycling facilities and downstream operations, the company serves customers throughout the U.S. and Canada, offering a diverse and balanced product mix of merchant steel, rebar, structural shapes, fabricated steel, flat rolled steel and wire rod.


Job Summary

The incumbent will be responsible for all aspects of account coordination to support scrap purchase and sales contracts, and other scrap related business processes for Metals Recycling. The incumbent will liaison with the Recycling Commercial, Operations, Logistics and Accounting teams to provide accurate, reliable and timely results to exceed customer service expectations. The purpose of this position is to provide support to the Commercial Team in the administration and maintenance of customer contracts. The incumbent will be responsible for ship to/from account setup. The incumbent will be responsible for entering contract approval limits while also facilitating end-to-end contract maintenance, from creation of a particular contract through to the correct and final application of payment.


Principal Accountabilities:

  • Point of contact for vendors / customers. Coordinate cross-functional teams to deliver an optimal customer experience.
  • Build partnerships & maintain positive relationships, coordinate business & information, effectively address and resolve inquiries & issues promptly.
  • Collaborate with various teams and business areas to coordinate, guide and oversee end to end processes.
  • Validate pricing, process payables, reconcile statement of accounts. Audit scrap tickets and reconcile with vendor payment schedules, SAP reports and coordinate with Shared Services.
  • Facilitate periodic customer reviews and reconciliations, analyze business requirements, troubleshoot issues, and share best practices.
  • Create, maintain and analyze purchase contracts, coordinate account adjustments related to pricing and dispute resolution, maintain cost recovery programs.
  • Manage sales orders from set up, credit utilization, receivable reconciliation and dispute resolution to minimize business disruptions.
  • Coordinate new account set up and maintenance of vendor & customer accounts, grant access to eligible vendors to self-service portal.
  • Manually manage daily activity, cost processing and summary validation for multiple offsite inventory locations.
  • Maintain tax documentation requirements and validate application to processed billings for compliance, audit review, and government reporting.
  • Meet with decision-makers and end-users to define operational requirements, systems goals and improvements as well as identify and resolve systems issues.


The Individual:

  • Business Administration University Degree or College Diploma is preferred.
  • 1 to 2 years related field experience is preferred. Excellent knowledge of accounting and finance principles. Advanced Excel and SAP is an asset.
  • Excellent communication skills are a necessity to interface with customers and personnel. Customer Service Focused. Strong liaising and networking skills.
  • Exceptional time management skills and excellent analytical and problem-solving skills.
  • Self-driven, collaborator, problem solver and able to prioritize conflicting demands.


Salary & Benefits:

  • Medical and Prescription
  • Dental
  • Vision
  • Pension/RSP plan
  • Basic Life/Accidental Life Insurance
  • Employee Assistance Program
  • Tuition Reimbursement Program


Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.  


If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or


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